We want you to feel good about every dollar you spend with FlightPal. Here's exactly how refunds work.
If you're not satisfied within 14 days of your initial purchase, email us and we'll refund you — no hoops to jump through.
FlightPal is designed to help you overcome your fear of flying using evidence-based behavioral techniques. We stand behind what we've built. If it's not working for you in the first two weeks, we don't want your money.
This policy explains what we refund, what we don't, and exactly how to get your money back if you need it.
Your initial purchase is refundable within 14 days.
If you purchased any FlightPal introductory plan and you're within 14 calendar days of that original transaction date, you can request a full refund of your initial charge.
⚠️ Renewal charges are non-refundable once processed.
After your introductory period ends, your subscription automatically renews at the then-current standard monthly rate (as shown at checkout and in your purchase confirmation email). All renewal charges are final and non-refundable once your payment method has been charged. This applies to every renewal — including your first renewal after the introductory period. To avoid any renewal charge, you must cancel before your renewal date. We send a reminder email at least 3 days before your first renewal. See our Subscription Terms for cancellation instructions.
We keep this simple. No lengthy forms, no phone calls. Just email us.
Email us at support@tryflightpal.com
Use the subject line "Refund Request" and include the email address linked to your FlightPal account and your purchase date.
We'll confirm within 1–2 business days
Our team will verify your purchase date and confirm eligibility. If you're within the 14-day window, your refund is approved automatically.
Refund processed within 5–10 business days
Funds are returned to the original payment method. Processing time depends on your card issuer — most refunds appear within 3–5 business days.
Please contact us before disputing a charge with your bank.
We process all valid refund requests quickly. Filing a chargeback before contacting us may delay your resolution and could affect your account standing. We'll always make it right — just reach out first.
We want you to stay in control of your subscription. Before your first renewal charge is processed, we will send you a reminder email at least 3 days in advance to the email address associated with your FlightPal account. This email will confirm your upcoming renewal date and the amount you will be charged (the then-current standard monthly rate as shown at checkout and confirmed in your purchase receipt).
This is your opportunity to cancel if you choose.
If you do not wish to continue, simply cancel before your renewal date using the instructions below. If you take no action, your subscription will renew automatically and the charge will be processed. Once a renewal charge has been processed, it is non-refundable.
Cancelling your subscription stops future charges. It does not trigger a refund for charges that have already been processed. Your access continues through the end of your current paid billing period.
You can cancel at any time by:
We recommend cancelling at least 24 hours before your next renewal date to ensure it is processed in time. Renewal dates are listed in your subscription confirmation email.
We review all requests on a case-by-case basis and will always try to do right by you. If something unusual happened with your account — for example, a technical error prevented your access, or you were charged twice — please contact us and we'll resolve it promptly.
FlightPal reserves the right to deny refunds where there is evidence of abuse of this policy, including but not limited to purchasing and immediately requesting refunds across multiple accounts.
If you are located in the United Kingdom or the European Economic Area, you may have a statutory 14-day right of withdrawal under the UK Consumer Rights Act 2015 or the EU Consumer Rights Directive (2011/83/EU). This right begins on the date of purchase.
Digital content waiver.
By starting to use FlightPal (for example, by beginning your personalized program), you expressly consent to the immediate delivery of digital content and acknowledge that you lose your statutory right of withdrawal once access to the content has begun. This is standard practice for digital services under Article 16(m) of the EU Consumer Rights Directive and Section 36 of the UK Consumer Rights Act 2015.
If you have not yet accessed any FlightPal content, you may exercise your statutory right of withdrawal within 14 days of purchase by emailing support@tryflightpal.com. We will process your withdrawal and refund within 14 days.
Renewal charges are not subject to the statutory cooling-off period, as the right of withdrawal applies to the initial contract only. To avoid renewal charges, cancel your subscription before the renewal date.
Nothing in this policy is intended to limit or exclude any mandatory consumer rights you may have under the laws of your country of residence.
This Refund Policy is governed by the laws of the United States. For users located in California, this policy is intended to comply with California's Automatic Renewal Law (Cal. Bus. & Prof. Code § 17600 et seq.). For users in the United Kingdom or the European Economic Area, this policy respects your mandatory statutory consumer rights, which take precedence to the extent they provide greater protection than this policy.
This policy is incorporated into and subject to the FlightPal Terms of Service and Subscription Terms.
Our team responds to all refund inquiries within 1–2 business days.
Email support@tryflightpal.com
