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FlightPal LLC Privacy Policy

Effective Date: March 28, 2025

Last Updated: March 28, 2025

1. Introduction

FlightPal LLC ("FlightPal," "we," "our," or "us") is a Delaware limited liability company with its principal place of business at 131 Continental Dr, Suite 305, Newark, Delaware, 19713, USA. We are committed to protecting your privacy and maintaining the confidentiality of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website (www.tryflightpal.com), mobile application(s), and any related services (collectively, the "Service"). It applies to all users of FlightPal, regardless of how you access or use our Service.

We comply with applicable data protection and privacy laws, including the General Data Protection Regulation (GDPR), UK GDPR, and the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

Important: FlightPal provides educational content, self-help tools, and interactive features to help with anxiety related to air travel. We are not a medical provider and do not offer professional medical advice. Always seek the advice of a qualified medical or mental health professional regarding any medical or mental health conditions.

By accessing or using FlightPal, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue using our Service.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information you voluntarily provide when you:

  • Create an Account: Name, email address, username, password.
  • Subscribe or Purchase: Billing address, payment details (processed securely by third-party processors like Stripe).
  • Fill Out Your Profile: Demographic info (e.g., gender, birth date), flight-related data, or other preferences.
  • Complete Anxiety Assessments: Details about anxiety triggers, severity, coping methods.
  • Interactive Features: Forum posts, in-app chat, messages to Flighty chatbot, VR therapy interest, etc.
  • Contact Customer Support: Name, email, plus the content of your inquiry.
  • Participate in Surveys/Promotions: Optional feedback, marketing opt-ins.

Sensitive/Health-Related Data: We may collect certain self-reported mental wellness information (e.g., flight anxiety levels). We treat such data with extra care. It is never sold or disclosed for advertising.

2.2 Information Collected Automatically

When you interact with our Service, we automatically collect:

  • Device Data: IP address, browser type, device identifiers, operating system.
  • Usage Data: Pages visited, features used, click patterns, session length, crash reports.
  • Log Data: Access times, referring URLs, error logs.
  • Location Data: Approximate location (IP-based), unless you enable precise GPS.
  • Analytics: We may use PostHog, Google Tag Manager, or similar tools to understand how users engage with features.
  • Cookies/Tracking: We deploy cookies, pixels, or similar tech to remember preferences, measure marketing campaigns, and enhance performance.

2.3 Information from Third Parties

We may receive personal info from:

  • Social Media Platforms: If you link Facebook/Google, we get profile info (name, email).
  • Payment Processors: Stripe or PayPal send us transaction confirmations (not full card info).
  • Affiliate & VR Therapy Partners: If you click affiliate links or sign up for partner offers (e.g., VR therapy solutions), we receive basic info (e.g., referral codes) to track commissions. We do not share your sensitive anxiety data with affiliates without your explicit consent.

3. How We Use Your Information

We use collected data for legitimate business purposes, including:

  1. Service Provision
    • Create/manage user accounts
    • Provide flight-anxiety self-help modules and interactive tools
    • Process subscriptions, in-app purchases, and handle billing
  2. AI Chat Support
    • Our AI chat feature (powered by OpenAI) processes your inputs to generate real-time suggestions and supportive messages.
    • We only transmit user prompts to OpenAI's API for providing the requested service. OpenAI does not use your data to train its general models.
  3. Personalization and Improvement
    • Customize recommendations, track your anxiety progress
    • Evaluate usage patterns to refine features, fix errors, and create new content
  4. Communications
    • Send account-related notices, service updates, newsletters (if opted in)
    • Respond to customer support or user feedback
  5. Analytics and Research
    • Understand engagement, user behavior, and feature performance (e.g., PostHog analytics)
    • Generate aggregate, de-identified metrics or usage statistics
  6. Marketing and Affiliate Tracking
    • With your consent, send promotional emails or VR therapy affiliate offers
    • Measure ad/affiliate campaign success (we do not share your health data for ad targeting)
  7. Compliance & Safety
    • Enforce Terms, investigate fraud, address security threats
    • Comply with legal obligations (e.g., tax/financial records)

5. Data Sharing and Disclosure

We do not sell personal data, especially not your sensitive anxiety information. We share data only in these contexts:

5.1 Service Providers & Contractors

  • Hosting/Infrastructure: Amazon Web Services (AWS), etc.
  • Database/Cloud Storage: e.g., MongoDB
  • Payment Processors: Stripe, PayPal
  • Analytics: PostHog, Google Tag Manager
  • AI Chat: OpenAI (for generating chat responses)
  • Contract Developers: Under strict NDAs and data processing agreements

These partners may only access data as needed to perform services on our behalf.

5.2 Legal or Regulatory Requirements

We may disclose personal data:

  • To comply with a subpoena, court order, or governmental request
  • To protect our rights, property, or safety or that of others
  • As required to investigate fraud or enforce our Terms

5.3 Business Transfers

In case of merger, acquisition, or reorganization, your data may be transferred as part of that transaction. We'll notify you of ownership changes or new data-handling practices.

5.4 Affiliates and Referral Partners

  • We provide limited data (e.g., referral tokens) to VR therapy or other affiliate partners if you opt in or click an affiliate link.
  • No sensitive anxiety data is shared without your explicit consent.

5.5 With Your Consent

We may share additional data when you explicitly direct us to do so, for example if you link another third-party service or request data portability.

6. Data Security

We employ industry-standard practices:

  • Encryption: SSL/TLS for data in transit; encryption at rest for sensitive fields.
  • Access Controls: Restrict access to personal data to authorized staff and contractors on a need-to-know basis.
  • Security Monitoring: Monitoring for intrusions or vulnerabilities; frequent updates.
  • No Absolute Guarantee: Internet-based services carry inherent risks. While we strive for security, we cannot guarantee 100% protection.

7. Retention of Personal Data

We keep personal data as long as necessary to:

  • Provide the Service or fulfill the purposes outlined in this Policy
  • Comply with legal obligations (e.g., financial records retention)
  • Support legitimate business interests (e.g., security, fraud prevention)

Account Data: Retained while your account is active. If you delete your account, we typically remove or anonymize your personal information within [X] months, except where legal requirements or legitimate interests demand longer retention.

8. International Data Transfers

FlightPal is headquartered in the United States. If you access the Service from outside the U.S., your data may be transferred to, processed, or stored in the U.S. or other countries with different data protection standards. For EEA/UK data, we rely on:

  • Standard Contractual Clauses (SCCs) or other approved mechanisms
  • Supplementary measures if needed, e.g., additional technical safeguards

By using our Service, you consent to international transfers as described in this section.

9. Your Rights and Choices

9.1 All Users

  • Access & Correction: Request access to or correction of inaccurate data.
  • Deletion: Ask us to delete your info where feasible (subject to certain exemptions).
  • Opt Out of Marketing: Unsubscribe from newsletters or promotional emails any time.
  • Cookies: Adjust browser settings to reject non-essential cookies. Some features may be limited.

9.2 EEA/UK Users

  • Data Portability: Receive your data in a structured, commonly used format.
  • Right to Object: To certain processing (e.g., direct marketing).
  • Restriction of Processing: In specific circumstances (legal claim, dispute, etc.).
  • Withdraw Consent: If processing is based on consent, you may revoke it at any time.

9.3 California Residents (CCPA/CPRA)

  • Right to Know: Request details about personal data collected, used, shared, or disclosed in the past 12 months.
  • Right to Delete: Have your data removed, subject to legal exceptions.
  • Right to Correct: Correct inaccurate personal data.
  • Right to Opt Out: We do not sell personal info, but if we ever engage in "sharing" for cross-context behavioral advertising, you can opt out.
  • Limit Use of Sensitive Data: You may direct us to limit certain uses of your "sensitive personal data."
  • No Discrimination: We will not discriminate for exercising these rights.

To exercise any rights, please contact us at privacy@flightpal.com. We will respond within the timeframe required by law (30 days in the EEA/UK, 45 days in California, etc.).

10. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking for:

  • Authentication: Keep you logged in.
  • Preferences: Remember language or UI choices.
  • Analytics: Collect usage stats (e.g., PostHog) to improve performance.
  • Affiliate Tracking: Validate referrals or commissions.
  • Marketing: If we run targeted campaigns, we track ad performance—but do not share sensitive anxiety data.

You can manage cookies in your browser settings or via our cookie banner (for EEA/UK).

11. Children's Privacy

Our Service is not directed to children under 13 (or under 16 in some EU jurisdictions), and we do not knowingly collect personal information from them. If you believe a minor has provided personal data without parental consent, contact us at privacy@flightpal.com; we will promptly delete such information.

12. Dispute Resolution

Any disputes arising out of or relating to this Privacy Policy shall be resolved via binding arbitration in Wilmington, Delaware, under the rules of the American Arbitration Association, unless otherwise required by local law. Any claim must be filed within one (1) year from when it arose. By using the Service, you agree to waive any right to a jury trial or to participate in a class action suit, where permissible under applicable law.

13. Affiliate and VR Therapy Disclaimer

Some links or offers on FlightPal may be part of affiliate programs (including VR therapy services). If you click these affiliate links and sign up or purchase, we may receive a commission at no additional cost to you. We do not share your flight-anxiety or other sensitive personal data with such affiliates without your explicit consent.

Not Medical Advice: VR therapy partner programs, or any wellness tips offered via FlightPal, are for informational purposes only. Always consult a qualified health professional for serious mental health conditions.

14. Updates to This Privacy Policy

We may periodically update this Policy to reflect changes in technology, law, operations, or user feedback. If we make material changes, we will notify you by:

  • Posting a notice on our website or mobile app
  • Sending an email to the address associated with your account
  • Updating the "Last Updated" date at the top of this Policy

Your continued use of FlightPal after these updates indicates acceptance of the revised Policy. We encourage you to review this Privacy Policy regularly.

15. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact us:

FlightPal LLC

131 Continental Dr, Suite 305

Newark, Delaware 19713, USA

Email: privacy@flightpal.com

Website: www.tryflightpal.com

We strive to respond to all privacy-related inquiries in a timely manner and in accordance with applicable law.

Acknowledgment

By using FlightPal, you acknowledge that you have read and understand this Privacy Policy and agree to its terms regarding how we handle your personal information. We appreciate your trust in us and are committed to safeguarding your data while helping you overcome flight anxiety.